Return Policy
Thank you for shopping at The Diy Armory! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.
1. Returns:
- We accept returns within 30 days of the original purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
- Once we receive your return, our team will inspect the item and process your refund.
- Refunds will be issued to the original payment method within 5 business days.
3. Exchanges:
- If you received a defective or damaged item, we will gladly exchange it for a new one.
- Please contact our customer service team at coolneko20@gmail.com to initiate an exchange.
4. Return Shipping:
- Customers are responsible for return shipping costs, except in cases of defective or damaged items.
- We recommend using a trackable shipping service to ensure your return is received.
5. How to Initiate a Return:
- To initiate a return, please contact our customer service team at coolneko20@gmail.com Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
6. Non-Returnable Items:
- Certain items are non-returnable, including personalized products and perishable goods.
- Please check the product description for any specific return restrictions.
7. In-Store Returns:
- If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.
8. Cancellations:
- If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
9. Contact Us:
- If you have any questions or concerns regarding our return policy, please contact our customer service team at coolneko20@gmail.com.
Thank you for choosing Diy Armory! We appreciate your business and strive to make your shopping experience enjoyable.
9700 W Sunset Rd, US, 89148 Email: customer-service@petshop.com Phone: (702) 971-7924